Privacy Policy

Hero Roofing LLC ("Hero Roofing," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, schedule service, communicate with us, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Details about your requested service
• Messages, questions, or other information you submit through our website forms or by contacting us

Information collected automatically:

• IP address
• Browser type
• Device information
• Pages visited
• General usage and interaction data
• Cookie and analytics data

2. How We Use Your Information

We may use your information to:

• Provide quotes and estimates
• Schedule, confirm, update, and complete services
• Respond to inquiries and customer service requests
• Send appointment reminders, service updates, and follow-up communications
• Send promotional or marketing communications where permitted by law and where you have provided consent
• Process payments and maintain business records
• Improve our website, services, and customer experience
• Protect against fraud, misuse, or other unlawful activity
• Comply with legal obligations

3. SMS Communications

If you provide your phone number and opt in, you may receive SMS/text messages from Hero Roofing LLC related to:

• Appointment confirmations
• Appointment reminders
• Service updates
• Quote follow-ups
• Customer care communications
• Promotional offers and marketing messages

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Consent to receive text messages is not a condition of purchase.

4. How We Share Information

We do not sell your personal information.

We may share information with service providers or subcontractors who help us operate our business, such as customer service, scheduling, communications, website hosting, analytics, payment processing, and technical support, but only as needed to support our operations.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also disclose information:

• When required by law
• To respond to legal requests
• To protect our rights, customers, or business
• In connection with a business transfer, merger, or asset sale

5. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve performance, and support marketing efforts. You can adjust browser settings to limit cookies, but some website functions may not work properly.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, operate our business, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Choices and Rights

You may contact us to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Opt out of marketing emails or texts

You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us using the information below.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no transmission or storage system can be guaranteed to be completely secure.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact: