Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Hero Roofing LLC website and any services provided by Hero Roofing LLC ("Hero Roofing," "we," "us," or "our"). By using our website, requesting a quote, submitting a form, scheduling service, or using our services, you agree to these Terms.

1. Services

Hero Roofing provides professional roofing and exterior restoration services, including services such as Roof Replacement, Roof Repair, Storm & Hail Damage Restoration, Insurance Claim Assistance, Inspections & Maintenance, Gutter Installation, Siding Repair & Replacement, and Commercial Roofing. Service availability may vary by location and job conditions.

2. Quotes and Estimates

Any quote or estimate provided by Hero Roofing is based on the information available at the time. Final pricing may change if actual job conditions differ from what was originally described, if additional services are requested, or if site conditions require extra labor, materials, equipment, or time.

3. Scheduling and Access

Customers agree to provide accurate contact information and reasonable access to the property at the scheduled service time. Delays, limited access, unsafe conditions, weather, or other unforeseen circumstances may require rescheduling.

4. Payments

Payment is due according to the invoice terms provided by Hero Roofing unless otherwise agreed in writing. Late balances may be subject to collection efforts or additional fees where permitted by law.

5. Cancellations and Rescheduling

If you need to cancel or reschedule, please notify Hero Roofing as soon as possible. We reserve the right to charge a reasonable cancellation or trip fee in cases involving last-minute cancellations, missed appointments, or situations where access is not provided.

6. Customer Responsibilities

You agree to:

• Provide accurate information about the requested service
• Secure pets and ensure safe access to the work area
• Disclose any known hazards or special conditions
• Remove fragile, valuable, or sensitive items from service areas when appropriate

Hero Roofing is not responsible for delays or issues caused by inaccurate information, lack of access, unsafe conditions, or circumstances outside our control.

7. Results Disclaimer

Service results can vary depending on the age, condition, material, staining, contamination, weather exposure, and prior treatment of surfaces or furnishings. While we strive for excellent results, Hero Roofing does not guarantee that every stain, discoloration, odor, or defect can be fully removed.

8. Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with website operations, or use the website for unlawful or abusive purposes.

9. Intellectual Property

All website content, including text, branding, graphics, images, and logos, is owned by or licensed to Hero Roofing and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Hero Roofing shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or our services. Our total liability for any claim related to services shall not exceed the amount actually paid for the specific service giving rise to the claim, except where prohibited by law.

11. Indemnification

You agree to indemnify and hold harmless Hero Roofing from claims, damages, liabilities, costs, and expenses arising from your misuse of the website, breach of these Terms, or failure to provide safe and accurate job conditions.

12. SMS/Text Messaging Terms

By providing your mobile number and opting in, you agree to receive SMS/text messages from Hero Roofing LLC.

These messages may include:

• Appointment reminders
• Scheduling confirmations
• Service updates
• Estimate follow-ups
• Customer service communications
• Marketing and promotional messages

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact Hero Roofing at (501) 519-9169.

Consent to receive SMS messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

13. Privacy

Your use of the website and services is also subject to the Hero Roofing Privacy Policy.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to conflict of law principles.

15. Changes to These Terms

Hero Roofing may update these Terms at any time. Updated Terms will be posted on this page with the revised effective date. Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.

16. Contact Information